Comments on: T-Mobile! Stop goddamn texting me!!

By: BRUCE GREER

BRUCE GREER — Sat, 05 Jul 2014 02:16:00 +0000

I HAVE BEEN BEGGING T-MOBILE TOP STOP ALL TEXTS TO MY PHONE FOR OVER 4 YEARS AND THERE LEVEL OF DECEPTIVE BEHAVIOR ON A SCALE OF 1-10 IS 100% LYING AND UNTRAINED PERSONAL. THEY HAVE LIED TO ME SO OFTEN (INCLUDING A LIE ABOUT IT BEING A FEDERAL LAW THEY TEXT ME ABOUT MY BILL. I EVEN GET TEXTS WHEN THE BILL ISN’T DUE YET, FOR ME TO PAY MY BILL). I DO NOT WANT ANY TEXT MESSAGES FROM THESE MORONS AND I KNOW I HAVE THE RIGHT NOT TO RECEIVE THEM, BUT THEY WON’T STOP! I HAVE NEVER DEALT WITH SUCH STUPIDITY, IMAGINE, THEY WANT MY MONEY EVERY MONTH AND LOGIC, REASONING, YELLING AND SCREAMING DOESN’T WORK EITHER. I CALLED ONE OF THESE BRAINLESS IDIOTS A “MORON” ONCE, I WAS ASKED NOT TO CURSE, DAMN, THIS FROM A PRIMATE THAT BARELY GRASPED THE MEANING OF 2 LETTER WORDS. NOW T-MOBILE DID RESPOND WITH A LETTER FROM THEIR CORPORATE TELLING ME IF I KEEP USING THAT LANGUAGE WITH THEIR PERSONAL, THEY WILL BAN ME FROM USING THE PHONE TO CONTACT CUSTOMER NON-SERVICE. NOT A SINGLE QUESTION OR COMMENT AS TO WHAT MAY HAVE HAPPENED TO CAUSE ME TO USE THAT I USED A BAD WORD. WAS THE SERVICE BAD? WAS THEIR EMPLOYEE BAD? NOTHING, LAST YEAR I WAS SO PISSED OFF AT THEIR LACK OF FIXING THIS PROBLEM, BUT ALSO THE LYING THAT THEY WERE GOING TO FIX IT, I JUST CALLED DOMESTIC CUSTOMER SERVICE AND CURSED OUT EVERYONE WHO WOULD STAY ON THE PHONE AND LISTEN AND TAKE THE ABUSE. PROBLEM SOLVED? NO ANOTHER OF THE SAME LETTER FROM CORPORATE. TMOBILE IS USELESS AND IS DEAD MEN WORKING (PRETENDING TO ANYWAY)
THIS ATTITUDE MEANS THEY HAVE NO FUTURE AND I’LL ENJOY WITNESSING THEIR DEATH!

By: MontyN95

MontyN95 — Thu, 27 Sep 2012 12:06:26 +0000

I’ve been trying to get them to stop spamming me with their “YouChoose” marketing texts since about Jan this year! It never stopped even after several STOP texts and customer service calls! I still received on this morning!

And guess what, I actually left T-Mobile for the reason and ported mu number out to giffgaff a couple of months ago but the texts still come!!

By: Jimbo

Jimbo — Sat, 02 Jul 2011 14:56:13 +0000

T-Mobile is a German outfit, and in Germany they are top of the dogpile as a mobile operator, something is wrong with their UK operations, maybe the management are from the UK and spend all day in the pub instead of sorting all this out!

By: Mark

Mark — Fri, 04 Mar 2011 18:32:43 +0000

I have just started receiving these inane texts again too. I had previously managed to get them to stop sending me them but, when my phone packed in, I had to put the sim in another phone, and within hours they started again – this is becoming annoying as they have started coming in at all hours (including early hours of the morning) and, it is becoming a deciding factor in whether or not we renew our contract with t-mobile

By: matt

matt — Tue, 22 Feb 2011 15:54:50 +0000

Well, six days later I got a phone call from a member of staff about my written complaint. He assured me that I would receive no more marketing texts from now on. I assured him that his assurance was nothing I hadn’t already been assured of three times already.

He asked what else he could do and I said “send me your assurance in writing so I can take it further if required”. He said he would. I’ll update here if that assurance ever turns up – it hasn’t yet.

He said that he would text me his direct line and if I get any more spam texts, to contact him personally. That text did come through, but I haven’t had to call the number yet (of course, it’s a premium rate number).

By: matt

matt — Thu, 10 Feb 2011 11:01:01 +0000

Today I received a spam T-Mobile text about Valentine’s day, and offering me free spins at Cupid’s wheel in their Northumberland St branch (where??). Time for a formal complaint – I’ve sent one off and will update here how it goes.

By: Patrick

Patrick — Tue, 21 Dec 2010 13:51:22 +0000

Quite agree with this – T-Mobile have a very poor customer service . . . that’s why I am moving to O2 (and guess what . . T-Mobile rang me to ask why I was moving. This just drives home how bad they are!).

By: matt

matt — Sun, 28 Nov 2010 23:44:59 +0000

Thanks Frank.
Sadly that refers to T-Mobile in the USA, and I’m in the UK. But thanks for the link, hopefully it will help other people who reach this blog!

By: frank

frank — Sun, 28 Nov 2010 18:57:50 +0000

They very annoying…here’s how to stop the spam, I hope.

http://support.t-mobile.com/doc/tm23518.xml?docid=3031&referring%20topicid=39&A2L.SERVICE=Billing&Referring%20TopicID/DocID%20List%20Index=y&navtypeid=2&pagetypeid=26&prevPageIndex=9#2

Adblock Plus is for you .I can’t remember the last time I saw an advert on the internet!!!

By: matt

matt — Fri, 26 Nov 2010 14:34:02 +0000

Sadly I’m still receiving spam texts from T-Mobile despite opting out, and also emails now too (well, actually just one email).

I called up customer support and he said that he’s “manually removed the number from the database, so I’m guaranteed not to receive any more texts”. Yes, he used the word “guaranteed”. For some reason, I’m still skeptical.

They’re only one per month now, which isn’t quite enough for me to write in and make a complaint, but enough to annoy me.