T-Mobile! Stop goddamn texting me!!
When I got back from my holiday last month, I got myself a new phone as I thought it was about time that I had a phone with internet on it. I joined T-Mobile because they had the best deal.
But now they won’t stop texting me with SPAM and JUNK!!! Every couple of days, I get a text telling me about some new feature, thing I don’t need or offer I don’t want.
So yesterday I called customer services (on a premium rate number of course) and was told that by texting STOP to 49011, I would be removed from all marketing. So I did.
Since then I’ve had more texts than ever.
Yesterday, 13:22 from “T-Mobile”: T-Mobile is really pleased to have helped you today, for 24 hour access to manage your account log in www.t-mobile.co.uk/somegoddamnstupidlink. Thankyou, Stephen PS78
Yesterday, 13:23 from “49011″: Thank you, you will be removed from the T-Mobile Marketing mail list within 14 days. Pelase note this does not stop marketing messages from other companies.
Yesterday, 13:23 from “49011″: Thank you your request has been received. Please allow up to 14 days for changes to take affect.
Today, 13:26 from “T-Mobile”: Thank you for contacting T-Mobile! We’ll text you shortly for some feedback about your experience with us (All texts are free)
Today, 13:28 from “303510″: Q1 of 4: Overall, how satisfied were you with your call experience? [followed by a list of multichoice]
T-Mobile… listen… stop it! Stop it stop it stop it stop it stop it! STOP IT! What part of “I don’t want any more texts from you” don’t you understand??? One more text and I will be making a formal complaint.
By the way, I shouldn’t have to wait 14 days. Their developer needs to simply run the following SQL query to remove me from their database:
DELETE FROM numbers_to_annoy_incessantly_for_the_rest_of_their_life WHERE name = “Matthew Coolness McGee”.
That’s not difficult, is it? If that takes 14 days, then they have a severly defective index in their database schema.
Can I also take this time to say that T-Mobile are shit. Don’t use them. 70% of the time when I try to use anything that requires internet on my phone, I’m hit with “Connection failed”, “No network available”, or that sort of gubbins. This is despite being in an office building 8 floors up with full advertised phone reception. Plus, 30% of texts I send come back with “unable to send message”, and then I find out from my friends that they got my messages twice. That turns out to be costly for me when I start texting people in New Zealand.
Grr T-Mobile. You suck. I was with O2 for 3 years and never had a problem with them. Wish I’d paid an extra fiver a month and stayed with them.
Oh dear
While I preferred reading about your travel, the ranty frustration of this blog is pretty awesome…
Hope it all turns out ok in a fortnight.
Sadly I’m still receiving spam texts from T-Mobile despite opting out, and also emails now too (well, actually just one email).
I called up customer support and he said that he’s “manually removed the number from the database, so I’m guaranteed not to receive any more texts”. Yes, he used the word “guaranteed”. For some reason, I’m still skeptical.
They’re only one per month now, which isn’t quite enough for me to write in and make a complaint, but enough to annoy me.
They very annoying…here’s how to stop the spam, I hope.
http://support.t-mobile.com/doc/tm23518.xml?docid=3031&referring%20topicid=39&A2L.SERVICE=Billing&Referring%20TopicID/DocID%20List%20Index=y&navtypeid=2&pagetypeid=26&prevPageIndex=9#2
Adblock Plus is for you .I can’t remember the last time I saw an advert on the internet!!!
Thanks Frank.
Sadly that refers to T-Mobile in the USA, and I’m in the UK. But thanks for the link, hopefully it will help other people who reach this blog!
Quite agree with this – T-Mobile have a very poor customer service . . . that’s why I am moving to O2 (and guess what . . T-Mobile rang me to ask why I was moving. This just drives home how bad they are!).
Today I received a spam T-Mobile text about Valentine’s day, and offering me free spins at Cupid’s wheel in their Northumberland St branch (where??). Time for a formal complaint – I’ve sent one off and will update here how it goes.
Well, six days later I got a phone call from a member of staff about my written complaint. He assured me that I would receive no more marketing texts from now on. I assured him that his assurance was nothing I hadn’t already been assured of three times already.
He asked what else he could do and I said “send me your assurance in writing so I can take it further if required”. He said he would. I’ll update here if that assurance ever turns up – it hasn’t yet.
He said that he would text me his direct line and if I get any more spam texts, to contact him personally. That text did come through, but I haven’t had to call the number yet (of course, it’s a premium rate number).
I have just started receiving these inane texts again too. I had previously managed to get them to stop sending me them but, when my phone packed in, I had to put the sim in another phone, and within hours they started again – this is becoming annoying as they have started coming in at all hours (including early hours of the morning) and, it is becoming a deciding factor in whether or not we renew our contract with t-mobile
T-Mobile is a German outfit, and in Germany they are top of the dogpile as a mobile operator, something is wrong with their UK operations, maybe the management are from the UK and spend all day in the pub instead of sorting all this out!
I’ve been trying to get them to stop spamming me with their “YouChoose” marketing texts since about Jan this year! It never stopped even after several STOP texts and customer service calls! I still received on this morning!
And guess what, I actually left T-Mobile for the reason and ported mu number out to giffgaff a couple of months ago but the texts still come!!
I HAVE BEEN BEGGING T-MOBILE TOP STOP ALL TEXTS TO MY PHONE FOR OVER 4 YEARS AND THERE LEVEL OF DECEPTIVE BEHAVIOR ON A SCALE OF 1-10 IS 100% LYING AND UNTRAINED PERSONAL. THEY HAVE LIED TO ME SO OFTEN (INCLUDING A LIE ABOUT IT BEING A FEDERAL LAW THEY TEXT ME ABOUT MY BILL. I EVEN GET TEXTS WHEN THE BILL ISN’T DUE YET, FOR ME TO PAY MY BILL). I DO NOT WANT ANY TEXT MESSAGES FROM THESE MORONS AND I KNOW I HAVE THE RIGHT NOT TO RECEIVE THEM, BUT THEY WON’T STOP! I HAVE NEVER DEALT WITH SUCH STUPIDITY, IMAGINE, THEY WANT MY MONEY EVERY MONTH AND LOGIC, REASONING, YELLING AND SCREAMING DOESN’T WORK EITHER. I CALLED ONE OF THESE BRAINLESS IDIOTS A “MORON” ONCE, I WAS ASKED NOT TO CURSE, DAMN, THIS FROM A PRIMATE THAT BARELY GRASPED THE MEANING OF 2 LETTER WORDS. NOW T-MOBILE DID RESPOND WITH A LETTER FROM THEIR CORPORATE TELLING ME IF I KEEP USING THAT LANGUAGE WITH THEIR PERSONAL, THEY WILL BAN ME FROM USING THE PHONE TO CONTACT CUSTOMER NON-SERVICE. NOT A SINGLE QUESTION OR COMMENT AS TO WHAT MAY HAVE HAPPENED TO CAUSE ME TO USE THAT I USED A BAD WORD. WAS THE SERVICE BAD? WAS THEIR EMPLOYEE BAD? NOTHING, LAST YEAR I WAS SO PISSED OFF AT THEIR LACK OF FIXING THIS PROBLEM, BUT ALSO THE LYING THAT THEY WERE GOING TO FIX IT, I JUST CALLED DOMESTIC CUSTOMER SERVICE AND CURSED OUT EVERYONE WHO WOULD STAY ON THE PHONE AND LISTEN AND TAKE THE ABUSE. PROBLEM SOLVED? NO ANOTHER OF THE SAME LETTER FROM CORPORATE. TMOBILE IS USELESS AND IS DEAD MEN WORKING (PRETENDING TO ANYWAY)
THIS ATTITUDE MEANS THEY HAVE NO FUTURE AND I’LL ENJOY WITNESSING THEIR DEATH!